Among cleaning contractors, Carlson is known for it's fast response times when issues do arise. There are a few key reasons for this.
Both our staffing and cleanliness monitoring software systems have escalation procedures built-in to ensure management teams are quickly aware when something is not as it should be. These tools, combined with our communications network, allow for immediate alerts and the ability to readily manage issues attached to each one.
When issues arise in the field, we have trained staff ready to field calls, day or night, and contact the right people to handle these issues timely and correctly.
Each Carlson client is provided dedicated account representation. There is no "your call will be answered in the order it was received" treatment. Because these representatives "know" their accounts, they are better equipped to manage challenges that arise.
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