Your grocery store floor sees many customers from morning until evening. Janitorial services that cater to your supermarket’s cleaning needs several days a week keep your ratings high and customers coming back.
Imagine going to buy food from a local supermarket and upon your arrival, you notice trash scattered across the parking lot, stains all over the polished concrete floors, and an unpleasant odor. Most people would feel comfortable buying their food from an unclean grocery store. As a matter of fact, 64% of shoppers say they’ve left a store without making a purchase due to its poor physical appearance. Don’t give your customers a reason to go to your competitor’s location and have a better experience if the owner there prioritizes cleanliness.
Great customer service isn’t limited to friendly, helpful staff members—the overall condition of the store contributes to a better shopping experience as well. Supermarket managers must have a top-of-mind awareness of their store’s appearance and maintain an inviting environment, from the entryway to the aisles. There are a couple of key factors that grocery store supervisors must keep in mind.
Customers are disgusted and disappointed by a dirty grocery store, so it’s certainly frowned upon by inspectors and landlords. Professionals keep record of whether managers are following industry standards of cleanliness and safety. If these standards are neglected, the store could receive a bad rating and, in worse cases, the operation is forcibly shut down. To meet the demands of property owners and other decision-making authoritative entities, keep your location in tip-top condition from front to back.
A beautiful, clean store with a fresh atmosphere and pleasant aroma leads to high customer satisfaction. When customers are pleased with the environment and shopping experience, you’re more likely to gain their loyalty. Customer retention is vital to higher sales, and as word gets out how clean and immaculate the building is, others are willing to come and see for themselves and choose your store when it’s time to grocery shop again.
Shining floors and flawless fixtures are just a call away.
Sweeping, mopping, and polishing hard floors are often included in grocery stores’ professional janitorial packages. However, there are other areas and items within the building that are often overlooked. This leaves customers and employees alike prone to germs and microbes left festering on surfaces that many people touch throughout the day. Keeping these key areas clean and sanitized reduces the likelihood of bacteria and keeps your supermarket’s visitors and associates safe:
Many who shop at your store grab a shopping cart before they begin browsing for their items. It’s wise to place a hand sanitizer station and disinfectant wipe dispenser near the grocery carts to encourage customers to safeguard themselves against residual germs. Also, as the store owner or manager, you must take the initiative to implement high-touch point cleaning services that include your carts. Doing so minimizes the buildup of dirt and grime and keeps bacteria from transferring from person to person with each use.
It’s important to thoroughly wipe down every refrigeration case within your store’s freezer department. Shining the windows eliminates fingerprints and smudges, leaving them sparkling. Plus disinfecting this high-touch point area reduces the spread of contaminants from one item to the next.
Conveyor belts need regular cleaning as well since they can become visibly dirty throughout the day. The checkout area is a high-traffic location—employees and customers touch the register, payment area, conveyor belt, and their surroundings. Wiping down the fixtures and surfaces on and around the checkout area ensures cleanliness and eliminates lingering dirt and germs.
Any grocery store that sees moderate to high foot traffic daily needs to keep their facility in pristine condition. When you partner with Carlson Building Maintenance, our day porters perform supermarket cleaning services that leave your building with a flawless finish and contribute to customer satisfaction. Shiny floors, sparkling fixtures, and sanitary restrooms show customers that you take pride in your facility and that they can shop with peace of mind. Plus, enlisting our recurring janitorial services not only keeps your building looking presentable but it also keeps it smelling fresh.
For more than 60 years, Carlson has specialized in commercial cleaning and flooring solutions for companies big and small. Call our friendly and professional team to reinvigorate your location and keep your supermarket sparkling clean.