Professional cleaning services offer many benefits to big-box retail stores. Discover how hiring a commercial cleaning company can have an amazing impact on your customers’ shopping experience and your company’s image.
If you take pride in the goods and services at your retail store, you should also take pride in your facility’s appearance. Of course, you could add cleaning duties to your employees’ job descriptions, but this can keep them from helping and interacting with your valued customers. Your business is important, and as a retail store supervisor or facilities manager, you want operations to run as smoothly as possible and your building to stay clean and tidy.
There are several reasons why you should hire a commercial cleaning service. These professionals sweep, dust, mop, and disinfect while your associates tend to business matters. Cleaning company services can:
Hygiene has always been important in every sector, but now more than ever, cleaning and disinfecting are even more critical to people’s health and wellness. Your business is booming, which is a good thing. What’s not good is how many germs and bacteria your store’s surfaces accumulate.
Throughout the day, numerous customers come to your store and touch various items and fixtures. These high-touch points, like door handles and shopping carts, are breeding grounds for harmful microorganisms. You can stop the spread of germs when you invest in professional cleaning services. Experts use industry-leading products and equipment to kill bacteria on contact and reduce the presence of microbes.
Bad smells aren’t ideal in any situation, but they’re especially unwanted where you’re trying to browse and shop. Foul odors in an unclean facility cause 64% of shoppers to think poorly about the location. If your store looks and smells nice, it improves the mood of your customers and has a positive influence on their shopping behaviors. When you hire professionals to perform routine cleaning, the products they use eliminate odor-causing germs and leave a fresh smell throughout the building.
In addition to the store’s retail floor, your bathroom should not only look fresh, but smell fresh as well. The last thing you want is a customer telling you that your restroom looks and smells terrible. Recent studies have confirmed that unsanitary restrooms drive 33% of shoppers away. Invest in a professional cleaning company that keeps your store sanitary and fresh, including the restrooms.
You want your customers to have a clean, fresh-smelling environment to shop in, as this contributes to a peaceful and enjoyable experience. If your store is unkempt, it ruins the customer’s visit. Things like dusty mirrors and stains on the floors leave a terrible impression on your customers—some shoppers leave immediately after they arrive if the store isn’t clean and organized.
Earning your customers’ loyalty and trust starts with having pristine surroundings. A professional cleaning company can send day porters who clean important spaces of your store throughout the day to ensure it stays in tip-top condition. Best of all, day porters are trained to work in and around the public. That means business can proceed as usual, and your store looks impressive at all times.
If your associates have to clean up spills, refresh and replenish the bathrooms, or even change light bulbs, doing so takes them away from customers. While they’re trying to juggle cleaning and working, your lines are growing, and customers need help, but there’s no one available. This makes their shopping experience unforgettable in the worst way.
Hiring a commercial cleaning company is how you position your company for success and high efficiency. Stocking shelves, assisting customers, and working the cash register should be an associate’s primary focus throughout the day. Making them take time out of their shift to perform cleaning or minor housekeeping tasks is counterproductive to business. Professional cleaners can handle these duties while you serve customers and give them your undivided attention.
Are you ready to discover the Carlson Difference?
It’s no wonder why commercial cleaning is important for your retail store. An immaculate environment free of germs and bacteria instantly puts your customers and associates at ease. For many people, shopping is a pleasant leisurely activity. But if you’re the supervisor or facilities manager, you should consider your occupants’ health and safety above all else.
According to the Environmental Protection Agency, air pollutants are 2 to 5 times more concentrated indoors than they are outdoors. The EPA also reports that Americans spend 90% of their time indoors on average—all the more reason why maintaining a fresh and clean store is vital to everyone’s wellbeing.
Volatile organic compounds (VOCs), dust mites, microbes, and allergens taint your store’s indoor air quality (IAQ). If you neglect cleaning responsibilities, these impurities linger and float through the atmosphere, causing symptoms like:
- Watery eyes
- Itchy nose
- Throat irritation
- Coughing and sneezing
- Respiratory or asthma flare-up in those with existing conditions
The professionals at Carlson Building Maintenance are trained to clean your store from front to back. We offer day porters, hard floor care, and other general cleaning services for every area in your facility. Your store’s image sets the tone for your customers’ shopping experience, so be sure you make a great first impression as soon as they walk in the door. Call the specialists at Carlson today to discuss how we can customize a cleaning and maintenance program that’s perfect for you.