Customers come to your store for an enjoyable shopping experience. Take the initiative to keep your location safe and presentable at all times by investing in commercial cleaning services.
When people arrive at your retail store, its appearance sets the tone for what they can expect. Your associates’ attentiveness and friendliness indeed play a significant role in your visitors’ experience. However, you can also improve customer service with commercial cleaning. Your store’s condition is vital to customer retention. If visitors are met with filth and disorganization when they walk in, they’re instantly disappointed, and you risk losing their business forever.
For these reasons, it’s wise to invest in professional commercial cleaning services and consider hiring a day porter. A day porter is a commercial cleaner who works according to your desired schedule. They organize, disinfect, and sanitize your store during business hours, keeping your location fresh and tidy while customers shop.
Other benefits of retail cleaning services include:
Some germs and bacteria are evident, such as grime, stains, or smudges on surfaces. However, other impurities are airborne and microscopic. Professional cleaners are dedicated to eradicating microbes from the front to the back of your building. They also perform high-touch point cleaning services, which target areas that carry the most germs since they’re touched by multiple people several times a day. High-touch point areas include:
- Light switches
- Doorknobs and handles
- Sinks and faucets
- Grocery carts
Cleaning and disinfecting have become an even more significant concern in the wake of the current national health crisis. As a store owner or supervisor, you should prioritize cleanliness to keep everyone safer and healthier.
Day porters also handle minor housekeeping tasks, like fixing light fixtures and taking out trash, so your associates don’t have to. Instead, your workers can give customers their undivided attention, keeping visitors satisfied and looking forward to their next visit.
Hiring a commercial cleaning company will position your company for success and higher efficiency. Restocking inventory, helping customers, and working the cash register should be an associate’s primary focus throughout the day. If they take too much time from their shift to perform time-consuming housekeeping duties, that’s counterproductive to business. Day porters can complete these tasks while you and your team serve your customers.
A telltale sign that your business should invest in commercial cleaning services is when associates keep calling in sick. Bottom line: the more associates are absent due to illness, the less productive your business is and the less money you make on the days you’re understaffed.
A recent study confirmed that absenteeism is reduced by 27% for healthy employees. To keep sickness from running rampant, implement retail cleaning services to rid your building of excess germs and other microorganisms.
Nothing ruins a shopping experience like an unpleasant-smelling store. A store that looks and smells clean automatically improves your customers’ moods and positively influences their shopping behaviors. Professional commercial cleaners use products that kill odor-causing germs, leaving a fresh smell throughout your building.
Don’t forget your store’s restrooms, either—they need to look and smell clean at all times. Although restrooms only make up 5% of a store’s space, they’re responsible for 40% of a building’s soil and bacteria. Dirty stores drive customers away. Commercial cleaning services can keep your store sanitary and fresh at all times, including the restrooms.
A dirty store ruins your customers’ visits. Things like dusty mirrors and carpet stains leave a bad impression on your customers. Some shoppers even leave immediately after they arrive if the store appears filthy and unorganized.
Retail cleaning services can set the tone for the shopping experience before a customer even sets foot inside the store. A tidy-looking space, inside and out, attracts customers and keeps them coming back.
Carlson takes an in-depth approach to cleaning that enhances your store’s appearance.
The professionals at Carlson Building Maintenance are prepared to transform your retail facility. In addition to retail cleaning services and day porters, our long list of solutions includes sanitation, disinfection, and trash removal. Our thorough and attentive cleaners take great care of your store from front to back.
We guarantee you make a great first impression as soon as customers arrive. Call Carlson today to discuss how we can customize a cleaning and maintenance program that’s perfect for you.